Registered name: ARC Ventures Ltd (T/A ArcAirTech)

Company number: NI698842

Registered office:

2nd Floor Donegall House,

98-102 Donegall Street,

Belfast,

United Kingdom,

BT1 2GW

 

Email: Ryan@arcairtech.com

This privacy notice tells you what to expect us to do with your personal information.

 

What information we collect, use, and why

 

To provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Website user information (including user journeys and cookies)

• Information relating to compliments or complaints

 

For service updates or marketing (with your consent):

• Names and contact details

• Addresses

• Location data

• Purchase or viewing history

• Website and app user journey information

• Records of consent

 

For dealing with queries, complaints or claims:

• Names and contact details

• Address

• Purchase or service history

• Witness statements (where relevant)

• Information from previous investigations

• Customer or client accounts and recordsscd

• Financial transaction information

• Correspondence

​

Lawful bases for processing

 

We may process your personal data on the following lawful bases:

• Consent – where you have given clear permission. You may withdraw consent at any time.

• Contract – to carry out a contract with you or take steps before entering into a contract.

• Legal obligation – where we must process data to comply with the law (e.g. tax records).

• Legitimate interests – where it benefits you, us, or others without overriding your rights.

 

 

Examples:

• Maintaining communication with customers to improve services.

• Notifying customers when replacement parts are required.

• Informing customers when new products may be of benefit.

 

 

Where we get personal information from

• Directly from you

• Publicly available sources

• Market research organisations

• Providers of marketing lists

• Voluntary subscription to our website

• Social media interaction

 

 

How long we keep information

 

We only keep personal data for as long as necessary for the purposes set out in this notice. For example:

• Financial records: up to 7 years (legal requirement).

• Marketing consents: we only keep personal data as long as necessary for the purposes set out in this notice.

• Service history and warranties: as long as the product or service relationship continues.

 

You may request deletion of your personal information at any time (subject to legal requirements).

​

 

Your data protection rights

 

You have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to our use of your data

• Request transfer of your data (data portability)

• Withdraw consent at any time (where processing is based on consent)

• Complain to the Information Commissioner’s Office (ICO)

 

How we protect your information:

• We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

 

 

How to complain

If you have concerns about our use of your personal data, please contact us at ryan@arcairtech.com.

If you remain unhappy, you can also complain to the ICO:

 

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow,

Cheshire,

SK9 5AF

 

Helpline: 0303 123 1113

https://www.ico.org.uk/make-a-complaint

 

 

This privacy policy was last updated: 26/08/2025